We take our work seriously and we take pride in the services we provide!
Services
- Help Desk
- Email Notification Response
- Customer Service Support
- Event Registration
- Direct Response for Ad Campaigns (Television, print, radio, email)
- Order Taking
- Customized Scripting
- Dedicated Agents
- Up-Selling & Cross-Selling
- R.S.V.P
- Course Registration
- Insurance Claims Processing
- Fundraiser Telephone Support
- Sales/Lead Capture
- Survey Response
- Dealer Locator
- Outbound Call Center Services include customer service surveys, appointment confirmation, product use follow up to order supplies and/or additional product, follow-up appointment setting, confirmation of customer specific data, new product promotion.
Features
- Customized Answering, Call Processing & Response Based Scripting
- Interface with Customer website or database
- Emergency Call Escalation
- Service Dispatch
- Message Notification Options – Call, page, alpha page, email, text message or call transfer
- Pre-programmed On Call Schedule by day, week or month
- Message & Data Delivery via email, fax, voice mail, text message
- Relational Data Bases (customer list, products, contracted client list, store locator, dealer locator, parts, property addresses)
- Caller ID Capture
- Auto Attendant (combines live and automated voice mail services to handle your company’s calls)
- Record or Handoff to Voice Mail for easy secure pick up and message confidentiality
- Toll Free Service
- Standard & Customized Call Reporting