Inbound Call Center Services
We Take Our Work Seriously & We Take Pride in What We Deliver
From order entry and lead capture to outbound campaigns and insurance claims — QTAS agents are trained, dedicated, and available around the clock to represent your brand with excellence.
24 /7
Inbound & outbound agent coverage, every day
100%
Customized scripting tailored to your business
MTM
Flexible month-to-month service agreements
We take our work seriously and we take pride in the services we provide!
What’s Included
Inbound Services & Platform Features
Every feature integrates across all service categories — so your call center setup is exactly as powerful as you need it to be.
Inbound Services
- Remote Receptionist
- Help Desk Support
- Email Notification Response
- Customer Service Support
- Event Registration
Direct Response for Ad Campaigns (TV, print, radio, email) - Order Taking
- Customized Scripting & Dedicated Agents
- Up-Selling & Cross-Selling
- RSVP & Course Registration
- Insurance Claims Processing
- Fundraiser Telephone Support
- Sales & Lead Capture
Survey Response & - Dealer Locator
Platform Features
- Client Portal
- Customized Answering & Response-Based Scripting
- Interface with Customer Website or Database
- Emergency Call Escalation
- Service Dispatch
- Message Notification: call, page, email, text, or transfer
- Pre-programmed On-Call Schedule
- Message Delivery via email, fax, voicemail, text
- Relational Databases
- Caller ID Capture
- Auto Attendant
- Secure Voicemail Handoff & Message Confidentiality
- Toll Free Service & Custom Call Reporting
Proactive Customer Outreach, On Your Behalf
Our trained agents represent your brand in outbound campaigns — following scripts you approve, tracking results you can measure, on a schedule that fits your operations.
- Customer service satisfaction surveys
- Appointment confirmation calls
- Follow-up appointment setting
- Customer data verification
Custom Scripting
Every call follows a script you approve — consistent, on-brand, and adapted to your industry.
Dedicated Agents
Agents assigned to your account learn your products and customers, not just a generic flow.
Detailed Reporting
Standard and custom call reports so you always know what’s happening and how calls are resolved.
System Integration
We interface directly with your website, CRM, or database to keep data flowing seamlessly.
Ready to Get Started
A Connection Specialist will build a custom Call Center Service plan around your hours, volume, and budget — month to month, no commitment.
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