Explore Our Most Frequently Asked Questions
Browse our frequently asked questions to learn more about our services, processes, and commitment to delivering innovative business solutions.
About QTAS
QTAS is a family-owned telephone answering and call center service that has been supporting businesses since 1947. Now in its fourth generation of family leadership, we provide live, around-the-clock answering and messaging with a personal touch. Every caller reaches a real, professionally trained agent who becomes an extension of your office answering your phone exactly the way you would.
A few things set us apart. We have been family-owned and operated since 1947, so our entire reputation is built on reliability and personal service. Your calls are always answered by real people, never AI bots, and many of our agents and managers have been with us for decades. Every account is fully customized to your business, there are no long-term contracts, and our team is available 24/7 to support you and your callers.
Yes. QTAS began by serving physicians in 1947 and has since expanded to support businesses of every size across virtually every industry. Whether you operate a medical practice, law firm, property management company, home service business, retail operation, or another type of organization, we customize our call handling, scripts, and procedures to fit your specific needs. If your business requires live customer support, QTAS can build a solution that works for you.
Absolutely. We understand that many businesses handle sensitive or confidential information, and every call and message is treated with the highest level of discretion. Our professionally trained agents follow strict confidentiality procedures to ensure your information and your callers' information remain secure.
Services & Customization
QTAS offers a full range of live answering and virtual reception services, including 24/7 live call answering, message taking and delivery, call screening, urgent and emergency call dispatch, on-call schedule management, appointment-related messaging, and email response. Whether you need after-hours coverage, overflow support during busy periods, or full-time reception, we build a solution around your needs.
Yes. From how we answer the phone to message-taking templates, account instructions, and message delivery, everything is customized. You can provide your own script, and we will work with you to build the exact call flow your business requires.
Real people. Every caller reaches a live, professionally trained QTAS agent, never an automated bot.
Yes. This service is called Email Response, and it allows our team to monitor and reply to incoming emails according to your instructions.
Yes, QTAS is available any time to support you, 24 hours a day, 7 days a week, 365 days a year, including nights, weekends, and holidays.
Yes. QTAS has bilingual Spanish-speaking agents available to assist callers. For other languages, we can connect callers through trusted third-party translation services, allowing us to support a wide variety of languages when needed. Additional charges may apply for translation services outside of our in-house bilingual support.
Getting Started
For basic accounts, setup is quick simply complete a short information form and we can typically have you up and running within one business day. Accounts that require more detailed scripting or complex instructions may take a little longer, and we will give you a clear timeline up front.
There are several ways to forward your calls to us: Unconditional Call Forwarding (all calls), No-Answer Call Forwarding (calls you do not pick up), and Busy Call Forwarding (calls that arrive while your line is in use). The exact steps depend on your phone carrier, and our team will walk you through the process for your specific setup.
Integration depends on the systems your business uses. While we don't offer a standard list of supported integrations, we're always open to exploring what's possible. Each request is evaluated on a case-by-case basis, and we'll work with you to determine whether integration with your CRM, scheduling software, or other business systems is feasible.
No. Our service is month-to-month, with no long-term contract required.
Messages & Call Handling
You choose the method and frequency that works best for you. Options include text message alerts, email, fax, phone calls, and secure online portal access, and you can use any combination of these.
On-Call & Scheduling
Yes. Clients typically send us their on-call schedule a month in advance, and we take it from there to make sure the right people are plugged into your instructions. If you do not have a monthly schedule, you can also email us weekly on-call schedules.
Contacting QTAS
Call us at 800-514-9500 or 617-479-3700 and ask to speak with a team leader or supervisor. You can also email customerservice@qtasinc.com any time.
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