QTAS works very closely with our operations staff to understand the business we are in and how it has it has changed over the years. Because of this relationship, we’ve been able to add additional call answering services throughout our contract. QTAS provides us with a value-added answering service. They don’t merely answer the phone and pass the message along to us, but they also provide guidance and feedback to our callers, which aids in our customer satisfaction.
Wayne DumasA VeriSign Company
We literally get calls day and night from prospective patients. QTAS has done a very nice job of representing our company in a service oriented way. I think they’ve done a wonderful job.
Glenn Coulter, CEO
To man something 24 hours a day is not cost-effective for us, and QTAS is already there. The managers there are excellent; they hire good people; they’re all trained; and they always get our orders over to us the next morning.
Ron SylvesterNational Sales Manager
We know firsthand how important it is for a live operator to answer the phone versus voicemail—the difference is night and day. It strengthens our sales chain by having a live person. And we’re on-call 24/7 for our clients. When their email is down, to them that’s a life and death situation. I want them to be able to find me no matter what. For us, QTAS is far more than an answering service; they’re a business partner that understands the full depth of our needs.
Paul R. Adams, PresidentNextEon Com