We treat our clients as if they are part of our family!
QTAS, Inc. has over 65 years of experience in the call center/telephone answering service industry, and we have a well-deserved reputation for being the best. Our agents are trained twice as long as the industry standard and our quality control measures ensure that every caller receives nothing less than superior care. We help businesses like yours create happy customers.
Partnership
QTAS is more than just a call center vendor—we’re your business partner. As an extension of your operation, we’ll take the time to understand your industry and your specific needs before we develop customized solutions. Our agents undergo regular training and performance monitoring because we make it our job to know the industries we service. By outsourcing your call center/telephone support needs to us, you can reduce your staffing, operation, and training costs, and focus on growing your core business. Let us be your partner and engineer a solution for you.
90% of our calls are answered with an average ring time of 6 seconds.
Technology
Benefit from our extensive investment in technology. With QTAS, you can be assured that your calls are being managed with the latest telephony platforms and most advanced computer technologies. And with our technical expertise, your risk associated with downtime will be minimized. We’ll handle spare parts for ACD, failsafe for telephone circuits, daily critical data back up, and software and hardware maintenance contracts, so you don’t have to. Let us put our technology and expertise to work for you.
80% or more of our calls are never placed on hold.
Reliability
We’ll be there when you can’t be. Our call center agents are on duty to answer your calls 24 hours a day, 7 days a week, 365 days a year, without fail. You’ll get timely reports every morning on all overnight activity. And we’ll routinely update you on your account and performance. The next best thing to answering the phone yourself is letting QTAS do it for you. You can count on us.
To maximize run time, a natural gas generator backs-up QTAS operations.
