Business Telephone Answering Service
Dependable and Professional Call Answering for Businesses of All Sizes
No matter what size your business is or what industry you’re in, Qtas can help you manage calls more effectively and affordably. We act as an extension of your team, treating your customers like our own and adapting to your organization’s unique needs.
Our flexible call answering services, voicemail services, and after-hours phone support are built to fit your workflow, so you can stay connected to your customer base 24/7/365.
Who We Service
We’re proud to be call center agents for:
- Small businesses
- Sole proprietorships
- LLCs and LLPs
- Medium and large businesses
- Corporations and franchises
- Retailers and eCommerce
- Restaurants
- Schools
- Insurance companies
- Marketing agencies
- Transportation and logistics providers
- Managed service providers
- Charities and nonprofit organizations
- Daycare centers
- Event planners and registration
- Art galleries and studios
- Subscription box services
- Equipment rental companies
- Online order taking and eCommerce
- Mobile app support
What You Get
Large Center Expertise, Familiar Support
At Qtas, we have a team of highly experienced call center agents that treat you like family. We get to know your business in detail and become an extension of your staff, so you can trust that your calls are in the right hands.
24/7 Call Answering and Routing
Whether your business needs your phones covered at night for emergencies or you need to field and transfer calls to the right department, Qtas has a solution. Our trained professionals follow your script and custom instructions, so every caller gets the help they require.
Voicemail Services
Give your callers a smooth experience with a personalized voicemail greeting and an easy-to-use general inbox with our business voicemail services. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
When we answer a call, we deliver critical data to you via text or email as soon as the call is completed. You never have to wait to receive important information about your callers.
Access to the Qtas Portal
Businesses can manage messages from clients, vendors, and other important parties with the easy-to-use Qtas Portal.
Appointment Scheduling
We book meetings, consultations, and service calls on your behalf to help keep your day streamlined and your business organized.
On-Call Schedule Management
Does your business have on-call staff? You can send us your on-call schedule in advance and we’ll update your account with the correct on-call person each day to make sure emergency calls are routed to your team immediately.
We can also build an escalation tree to pass phone calls to supporting staff members if the initial on-call person is unavailable. We can reach out to you by phone, text, email or all three.
Lead Capture
We track every call that comes in for your business and take down important information about the caller and their concerns. This lets you identify valuable potential leads for future sales.
Marketing Support
If you’re running an ad campaign or publishing promotional materials, Qtas can help you handle the incoming responses. Our team can take orders, reservations to attend an event, and provide product or service details that are scripted.
Compliance and Mandatory Disclosures
We prioritize the protection of sensitive identifying and financial information. Our systems are designed to securely store and transmit data according to compliance standards.
Call Analytics and Reporting
With Qtas, you’ll always know where your business is at. We deliver clear, easy-to-read reports that summarize key data points like call volume, response times, lead sources, and outcomes. This gives you the necessary data to track performance and identify trends so you can make informed business decisions.
Bilingual Support
Qtas can integrate with third-party services to provide bilingual support for callers who do not
speak English.
Leading Benefits of Call Center Services for Businesses
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your business. You can scale up or down as needed and choose the services that work best for you.
Reduce response times.
Customers won’t wait. We ensure every call is answered quickly and professionally any time of day or night to give your organization a competitive edge.
Improve the customer experience.
How customers feel when they engage with your business matters. We provide real-time, human interaction that boosts client satisfaction and fosters brand loyalty.
Reduce staffing expenses.
Why hire full-time staff to handle unpredictable call volumes? Our services give you the flexibility to scale support when you need it without the complexity of payroll, training, or benefits.
Get Started with Qtas Today
No matter what size your business is or what industry you’re in, Qtas can help you manage calls more effectively and affordably. With dependable call management solutions and scalable support, we can give you the tools you need to stay connected to customers and ahead of competitors. Contact us today to get started at (617) 479-3700 or call toll-free at (800) 514-9500.