Call Center Services for eCommerce & Order Entry
Qtas Is a Trusted Customer Service Call Center for eCommerce Businesses, Order Entry Providers & Retailers
Today’s online marketplace moves fast, and dependable customer service isn’t optional. Qtas provides professional call center services, voicemail services, and after-hours support to all types of eCommerce and order-based businesses.
Whether you need live, real-time support or help during the holidays, our experienced agents can handle everything from product inquiries to shipping questions, return processing, and beyond 24/7/365.
Who We Service
- Customer support centers
- Order takers
- eCommerce businesses
- Online retail stores
- Event planners and coordinators
- Venue managers
- Caterers
- Sales teams
- Product fulfillment providers
- Dropshippers
- Marketplace sellers
- Subscription box services
- Digital marketing agencies
- Web designers
- Ticketing and registration platforms
- B2B providers
- On-demand businesses
- Payment processors
- Help desks
What You Get
Large Center Expertise, Familiar Support
Qtas can answer and route your calls as efficiently as a large-scale call center, but with the personalized touch of a local provider so you always know who you’re working with.
24/7 Call Answering and Routing
Qtas offers scalable, around-the-clock call support tailored to your brand, so you can handle more orders with ease. From capturing orders to answering product questions and beyond, we have you covered.
Voicemail Services
Order entry and eCommerce companies can also benefit from our voicemail services. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
Don’t let a missed call turn into a missed sale. Qtas delivers real-time email and text notifications after every customer interaction, so your team can process orders, answer questions, and follow up fast.
Access to the Qtas Portal
Get access to our convenient online portal where you can easily view and track customer messages in one convenient dashboard. This helps streamline your workflow and lets you get real-time updates wherever you are.
Appointment Scheduling
Qtas agents can schedule appointments on your behalf, so your eCommerce business stays busy without sacrificing customer support.
Call Schedule Management
Businesses can send Qtas their on-call schedule ahead of time and we’ll update your account every day with the correct on-call person. If this call changes at the last minute, we keep up so every call goes to the right team member, no matter what. We can reach out to your by phone, text, email or all three.
Lead Capture and Marketing Support
Qtas captures customer inquiries during promotions or special campaigns to make sure every lead is tracked and ready for follow-up.
Compliance and Mandatory Disclosures
We prioritize the protection of sensitive identifying and financial information. Our systems are designed to securely store and transmit data according to compliance standards.
Bilingual Support
Qtas gives eCommerce businesses the ability to provide bilingual support by integrating with third-party translation services.
Benefits of Call Center Services for Order Entry & eCommerce Companies
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your business. You can scale up or down as needed and choose the services that work best for you.
Faster response times.
Qtas agents answer calls quickly to keep customers engaged and reduce cart abandonment.
Customized call scripts.
Qtas develops custom scripts that align with your voice so interactions with callers remain consistent and on-brand.
Scale up or down as needed.
As your order volume shifts, so does our support. We provide coverage that flexes with you, all without the need to hire and train in-house staff.
Reach Out to Qtas Now
Qtas helps eCommerce brands deliver fast, consistent customer service to help you manage call volume 24/7 without missing a beat. Contact us at (617) 479-3700 or call toll-free at (800) 514-9500 to learn more.