24-Hour Call Answering Services for Funeral Homes
Funeral Homes, Crematories, Florists & More Trust Qtas for Reliable 24-Hour Call Answering Services
Funeral homes and other death care providers need to be responsive and professional, no matter the hour. The experienced call center agents at Qtas can provide compassionate 24-hour call answering services, voicemail services, and live support to ensure clients, families, and vendors receive the guidance they need, day or night.
Whether it’s live backup or after-hours support, we act as a seamless extension of your staff to manage calls while keeping your staff free for other critical work.
Who We Service
- Funeral homes
- Crematories
- Cemeteries
- Memorial parks
- Mausoleums
- Burial vault providers
- Green burial providers
- Direct burial and cremation providers
- Hospices
- End-of-life planners
- Probate and trust providers
- Palliative care organizations
- Grief counselors
- Casket and urn retailers
- Florists
- Transportation providers
- Medical examiners
- Coroners
- Vital records offices
What You Get
Large Center Expertise, Familiar Support
At Qtas, we become an extension of your business. You’ll always know who’s answering your calls without sacrificing agent experience or expertise.
24/7 Call Answering and Routing
Qtas offers around-the-clock live answering for death care providers who need 24/7/365 phone line coverage. Urgent calls are always routed to the correct department or staff member, so you can provide dignified service at any hour.
Voicemail Services
Qtas provides affordable voicemail services for funeral homes that need a place for callers to leave recorded messages. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
When timing matters most, Qtas keeps you informed. We send real-time call summaries via email or text, so your team can follow up with families or other key parties and coordinate services as soon as possible.
Access to the Qtas Portal
Funeral homes can easily track and manage important calls through our convenient online portal. This gives you a real-time record of every interaction and helps free up staff for other critical tasks.
Appointment Scheduling
Qtas agents handle appointment bookings with care and respect. Whether you’re a funeral home that has appointments with families or a cemetery that coordinates with other vendors, we have you covered.
On-Call Schedule Management
Qtas updates your account with your on-call schedule every day based on what you send us in advance. When your schedule changes, we keep track of who’s on and who’s off to make sure callers are always routed to the correct team member. We can reach out to you by phone, text, email or all three.
Lead Capture and Marketing Support
Qtas helps funeral homes and other related providers manage incoming leads during outreach efforts. This helps your organization stay on track and responsive to families and vendors.
Compliance and Mandatory Disclosures
We prioritize the protection of sensitive identifying and financial information. Our systems are designed to securely store and transmit data according to compliance standards.
Bilingual Support
Qtas connects with skilled third-party interpreters to provide multilingual communication, so callers receive clear and caring support in languages other than English.
Benefits of Call Center Services for Funeral Homes
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your funeral home. You can scale up or down as needed and choose the services that work best for you.
Faster response times.
Qtas makes coordinating retrievals and services easier with Qtas. We get the right info to the right team member right away to minimize delays.
Customized call scripts.
We develop personalized call scripts with your team to make sure we deliver consistent and on-brand messaging to every caller, every time.
Scale up or down as needed.
Whether you’re managing a surge in service requests or navigating staff shortages, Qtas provides scalable support without added overhead.
Reach Out to Qtas Now
Let Qtas help you provide dignified, timely responses with every call. Contact us at (617) 479- 3700 or call toll-free at (800) 514-9500 to learn more.