Outsourced Call Center Services for Medical Centers
Tailored Telephone Support and Call Center Services for Healthcare Facilities
Healthcare facilities have unique needs when it comes to answering calls, and Qtas is up to the task. Whether you’re a large medical center or a small private practice, our call center agents can provide you with live answering services, voicemail services, and after-hours support according to your facility’s needs.
We keep compliance in mind and make sure every caller is routed to the correct department or on-call physician, so nothing gets missed.
Who We Service
Qtas offers qualified call center services for:
- Medical practices
- Urgent care facilities
- Family doctors
- Medical centers
- Nursing homes
- Pharmacies
- Home health care providers
- Dentists
- Pediatricians
- Cardiologists
- Dermatologists
- Endocrinologists
- Neurologists
- Physical therapists
- Telehealth providers
- Health insurance companies
- Radiology departments
- Laboratories
- Birth centers
- Dialysis centers
- Blood and plasma donation centers
- Ambulatory surgical centers
- Behavioral health centers
- Addiction treatment facilities
- Mental health providers
- Counselors
- Psychiatrists and psychologists
- Hospices
What You Get
Large Center Expertise, Familiar Support
Qtas delivers the reliability of a major call center with the personal attention of a dedicated in-house team. This ensures every interaction is handled with the care and professionalism your callers deserve.
24/7 Call Answering and Routing
You can never predict when a patient will call or have an urgent issue. Our team is here to be your organization’s other hand, even at night or on holidays, so your critical calls are never missed. We follow your exact instructions to triage, route, and escalate calls with professionalism every time.
Voicemail Services
We help healthcare organizations and facilities manage calls effectively with personalized voicemail. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
Stay informed about patient interactions without delay. Qtas sends secure email or text notifications immediately, so you’re always up-to-date on urgent messages, appointments, and other key details.
On-Call Schedule Management
Qtas stays on top of your on-call schedule, so when an urgent call comes in after hours, it gets routed to the right person as quickly as possible. We also update our system every day with the correct person on call, even when there are sudden changes in your schedule. We can reach out to you by phone, text, email or all three.
Marketing Support
When you want to advertise the addition of a new physician or that you’re accepting new patients, we offer robust marketing support. We answer sales calls, answer important questions, and collect data, which lets your team spend more time with patients.
Benefits of Call Center Services for Medical Facilities
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your facility. You can scale up or down as needed and choose the services that work best for you.
Streamlined call routing.
We follow your on-call schedules to direct callers to the right staff member at the right time as quickly as possible.
Better patient care.
Because your phone lines are freed up, your in-house staff can spend more time working one-on-one with patients.
Get in Touch with Qtas
When your practice needs scalable telephone answering services, you can trust the team at Qtas. We provide customizable services that fit you and flex with your changing needs. Contact us at (617) 479-3700 or call toll-free at (800) 514-9500 for more info.