HVAC & Fuel Delivery Phone Answering Service
Personalized Phone Answering Services & Call Routing for HVAC, Fuel Delivery & Related Providers
For HVAC and fuel servicers, missing a call can mean missing a customer’s emergency service request. Qtas offers around-the-clock live telephone answering services, voicemail services, and after hours coverage for your phone lines to give you peace of mind that every call is answered, logged, and routed to the correct department. We act as an extension of your team, so you can stay responsive without hiring in-house staff.
Who We Service
- HVAC technicians
- Plumbers
- Electricians
- Fuel delivery providers
- Natural gas companies
- Biofuel suppliers
- Diesel fuel distributors
- General contractors
- Security and alarm companies
- Fire suppression and sprinkler system providers
- Chimney and ventilation service providers
- Septic service providers
- Pest control companies
- Elevator and lift maintenance technicians
What You Get
Large Center Expertise, Familiar Support
Qtas has the experience to handle calls like a large agency, but we’re close-knit enough to get to know you and become an extension of your team. This translates to faster dispatch, fewer callbacks, and happier customers.
24/7 Call Answering and Routing
HVAC and fuel emergencies can happen anytime. Qtas provides around-the-clock call answering and dispatch support, so callers always reach a live, helpful representative when they need it.
Voicemail Services
HVAC and fuel providers can use our voicemail services to make sure calls that don’t get answered have somewhere to go. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
Stay informed and ready to make decisions with real-time phone and email alerts for each call. This lets you respond to inquiries and emergencies quickly and makes sure no one falls through the cracks.
Access to the Qtas Portal
Qtas makes managing your messages easy with our user-friendly online portal. This is where you can access call logs, urgent messages, and customer requests so nothing gets missed.
Appointment Scheduling
Qtas coordinates your appointments and simplifies booking, so your customers have an easy and hassle-free way to schedule services.
On-Call Schedule Management
When a customer has a heating or cooling emergency after hours, Qtas makes sure the call reaches the correct on-call technician. Just send us your on-call schedule ahead of time and we’ll update your account every day. If your schedule changes, we’ve got it covered so every urgent request gets the right response, right away. We can reach out to you by phone, text, email or all three.
Lead Capture and Marketing Support
If you run promotions or seasonal service campaigns, Qtas can collect your inbound leads. This makes following up easier and maximizes conversions.
Compliance and Mandatory Disclosures
We prioritize the protection of sensitive identifying and financial information. Our systems are designed to securely store and transmit data according to compliance standards.
Bilingual Support
Qtas partners with third-party translation providers to support callers with a preferred language other than English.
Benefits of Call Center Services for HVAC & Fuel Delivery Companies
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your business. You can scale up or down as needed and choose the services that work best for you.
Faster response times.
When HVAC and fuel emergencies arise, seconds count. Our call center agents pick up fast and get in touch with the right member of your team, so you can dispatch response as soon as possible.
Fewer distractions for tech professionals.
Reliable telephone answering services allow your engineers and support staff to focus on solving customer problems instead of answering phones.
Customized call scripts.
We work with you to develop custom call scripts that reflect your company’s voice, so every call feels in-house.
Scale up or down as needed.
It’s easy to adjust your level of call support, so you have the extra backup you need during peak heating and cooling seasons.
Reach Out to Qtas Now
Stay connected to clients with Qtas’ trained call center agents, customized scripting, and round- the-clock availability. Contact us at (617) 479-3700 or call toll-free at (800) 514-9500 to see how we can improve your customer experience.