Law Firm Call Center Services
Manage Leads and Client Calls with Ease
Clients expect to reach your law firm quickly and easily, especially in times of stress. Qtas provides live telephone answering, voicemail services, and after-hours support to law firms of all sizes without the need for additional in-house staff. Whether you’re a criminal defense attorney taking after-hours calls or a busy personal injury firm in need of help vetting leads, we have you covered.
Who We Service
- Business law firms
- Family lawyers
- Personal injury attorneys
- Bankruptcy lawyers
- Criminal defense lawyers
- Immigration law firms
- International law attorneys
- Property and IP lawyers
- Boutique law firms
- Estate and financial planners
What You Get
Large Center Expertise, Familiar Support
When you need the skills of a large call center but don’t want to get lost in a sea of other customers, we can help. Qtas has a team of expert agents that become an extension of your staff, allowing you to get to know who’s managing your calls.
24/7 Call Answering and Routing
For many attorneys, client calls can come in day or night. Qtas provides 24/7 call answering services, including on weekends and holidays
Voicemail Services
Our automated phone services provide a smart, affordable way for law firms to manage incoming calls. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
Our team members send you real-time notifications of your calls via email or text to make sure you have the information you need, when you need it.
Access to the Qtas Portal
Manage online messages with ease using the intuitive Qtas Portal. Simply log in from any Wi-Fi connected device.
Appointment Scheduling
Our agents can schedule new client consultations, court appearances, and follow-up appointments on your behalf to help keep your law office more organized.
On-Call Schedule Management
For law firms that receive after-hours calls, you can send us a copy of your on-call schedule in advance and we will update your account daily with the correct on-call team member. If they are not available, we’ll reach out to the next staff member on your escalation tree by phone, text, and/or email. We can reach out to you by phone, text, email or all three.
Lead Capture
When we answer your calls, we collect detailed information from each conversation. This gives you raw lead data that you can follow up on.
Marketing Support
If you’re running a social media advertisement or other legal marketing campaign, our team offers scalable support. Not only do we take your incoming calls and compile your leads, we also provide detailed reports that help you keep track of your campaigns and their performance.
Compliance and Mandatory Disclosures
We prioritize the protection of sensitive identifying and financial information. Our systems are designed to securely store and transmit data according to compliance standards.
Call Analytics and Reporting
With Qtas, you can get valuable insights into how many calls you’re getting, where those calls are coming from, and other key marketing metrics. This gives your firm the data to optimize workflows and maximize ROI.
Bilingual Support
Qtas uses third-party services to offer bilingual support to clients who speak Spanish or another language.
Top Benefits of Call Center Services for Law Firms
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your firm. You can scale up or down as needed and choose the services that work best for you.
Get after-hours support.
Legal concerns don’t follow a 9-5 schedule, so you can’t either. We help you stay responsive outside of business hours without hiring more staff.
Maintain client confidentiality.
Our agents know how to handle sensitive personal and financial information securely to reinforce client trust at intake.
Reduce administrative burden.
Your staff shouldn’t be tied up answering the phone or managing routine scheduling. Qtas allows you to choose the level of support that works for your firm size.
Keep detailed records.
All calls are logged and properly documented to create a searchable record of inquiries, intake information, and call outcomes.
Contact Qtas to Get Started
Are you struggling with managing your calls or just want to improve your strategy? Let Qtas help your law firm handle large call volumes and capture leads 24 hours a day, 365 days a year. Contact us now to take the next step by dialing (617) 479-3700 or toll-free at (800) 514-9500