Telephone Answering Service for Nonprofits
Charities, Universities & Other Nonprofit Organizations Trust Qtas for All Their Telephone Answering Needs
Nonprofit organizations rely on consistent communication to serve their communities. Whether you’re a charity, foundation, school, or another nonprofit, Qtas can provide you with live call answering, voicemail services, and after hours telephone support you can count on any time of day or night. Our trained agents act as an extension of your team to log inquiries and route critical calls, all without the overhead cost of hiring in-house staff.
Who We Service
- Charities
- Universities
- Community colleges
- Trade schools
- Vocational institutes
- Educational foundations
- Research institutes
- Think tanks
- Alumni organizations
- Continuing education centers
- Scholarship providers
- Mentoring organizations
- Grantmaking foundations
- Food banks
- Housing programs
- Environmental nonprofits
- Museums
- Youth development organizations
- Disability support nonprofits
- Veterans organizations
What You Get
Large Center Expertise, Familiar Support
With Qtas, you get the expertise and reliability of a large call center, but with a dedicated local team that gets to know your organization on a personal level.
24/7 Call Answering and Routing
Qtas helps nonprofits manage high call volumes no matter what time they come in. We ensure every call is answered with professionalism and gets routed to the correct department, so you never miss an important connection.
Voicemail Services
Qtas helps nonprofits get a professional call answering system without breaking their budget. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
Qtas keeps your organization responsive around the clock with real-time alerts sent straight to your phone or inbox. This lets you stay informed and ready to respond.
Access to the Qtas Portal
Keep your team in the loop with our easy-access online portal. Just log in using your smart device, and you can check and manage your messages from anywhere.
Appointment Scheduling
Qtas takes the hassle out of scheduling by handling appointment booking while your team focuses on outreach.
On-Call Schedule Management
For nonprofits that take calls after hours, Qtas makes sure each caller gets routed to the correct team member. Just send us a copy of your on-call schedule in advance and we’ll update your account with the correct on-call person each day. When your schedule changes, we stay up-to-date, even at the last minute. We can reach out to you by phone, text, email or all three.
Lead Capture and Marketing Support
During events and campaigns, Qtas can help nonprofits capture inbound leads for later follow- up. We make sure all critical details are recorded so you have as much information as possible.
Compliance and Mandatory Disclosures
We prioritize the protection of sensitive identifying and financial information. Our systems are designed to securely store and transmit data according to compliance standards.
Bilingual Support
Qtas allows nonprofits to communicate clearly with supporters and clients of all backgrounds by providing access to reliable translation services through third-party providers.
Benefits of Call Center Services for Nonprofit Organizations
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your organization. You can scale up or down as needed and choose the services that work best for you.
Faster response times.
When you get a call, fast response times are key. Qtas can help you reduce caller wait times and get them to the right team member right away.
Customized call scripts.
We work with you to create scripts that reflect your nonprofit’s values and voice to deliver consistent messaging to every caller.
Scale up or down as needed.
Qtas can adapt to your call volume, so you get exactly the amount of support your organization needs whether you’re growing or downsizing.
Reach Out to Qtas Now
Qtas helps nonprofits stay connected to the people who count on you. Contact us at (617) 479-3700 or call toll-free at (800) 514-9500 to explore how we can support your team.