Property Management & Real Estate Phone Call Answering Service
Quality Call Center Services for Property Managers, Real Estate Agents, and More
Real estate agents and property managers know that calls can come in at all hours. Emergencies like a downed elevator or a break in happen when you least expect them, and your organization needs to be prepared.
That’s where Qtas comes in. We respond to all calls and critical situations with reliable live telephone answering services, after-hours support, and voicemail services that keep people connected to your business 24/7/365, even when you’re not available.
Who We Service
- Onsite property managers
- Commercial property managers
- Corporate housing providers
- Small-to-medium portfolio property managers
- Large portfolio property management companies
- Special-purpose property managers
- Facility management companies
- Short-term and vacation rental managers
- HOA property managers
- Housing authorities
- Real estate brokers and agents
- Leasing agents
- Real estate investment firms
- Real estate developers
- Asset management companies
- Student housing property managers
- Senior living community managers
What You Get
Large Center Expertise, Familiar Support
The team at Qtas offers expert-level call center experience with a personalized approach, so your calls are handled exactly the way you want them to be.
24/7 Call Answering and Routing
We answer every call around the clock so you can focus on important things like working one-on-one with clients or expanding your property portfolio.
Voicemail Services
We offer scalable voicemail services for property management and real estate organizations of all sizes. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
When we receive a call, we can email or text you the customer’s important information so you can take the appropriate action right away.
Access to the Qtas Portal
Qtas offers an easy-to-use online portal that lets you manage messages from any internet-connected device
Appointment Scheduling
Our team can schedule property showings, inspections, and walkthroughs on your behalf. Not only does this free up more of your time, it helps reduce back-and-forth emails and missed appointments.
Call Schedule Management
No matter who’s on call, Qtas can route calls to the appropriate team member according to the schedule you send in advance. We update your account daily and build an escalation tree, so emergency maintenance calls always go to the correct technician. We can reach out to your by phone, text, email or all three.
Lead Capture
At Qtas, we never miss a call. This lets you capture valuable leads that might otherwise get missed if your in-house staff get busy.
Marketing Support
Qtas can manage inbound calls from direct mail and online advertisements with detailed tracking, so you can identify which ad callers are coming from and what marketing tactics are most effective.
Compliance and Mandatory Disclosures
We prioritize the protection of sensitive identifying and financial information. Our systems are designed to securely store and transmit data according to compliance standards.
Call Analytics and Reporting
Get data-rich reports about your call analytics and track the success of your campaigns with actionable insights that help you streamline your processes and improve your ROI.
Bilingual Support
With Qtas, you can support multilingual clients using our integrated third-party bilingual services.
Benefits of Call Center Services for Property Managers and Real Estate Agents
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your business. You can scale up or down as needed and choose the services that work best for you.
Increase occupancy rates.
Our live answering service captures more leasing inquiries and helps you fill vacancies faster to minimize the time a unit is empty.
Coordinate maintenance.
We relay service requests to the appropriate vendors or maintenance teams as quickly as possible to reduce wait times and minimize property damage.
Scale with ease.
You can easily scale your call answering services up or down as needed to accommodate growth or downsizing.
Need Help Managing Your Calls? Qtas Can Help
At Qtas, we act as an extension of your team. We anticipate the questions and concerns callers
will have ahead of time and customize your scripts to fit, so each call is seamless. Contact us
today for more information at (617) 479-3700 or toll-free at (800) 514-9500.