We know firsthand how important it is for a live operator to answer the phone versus voicemail—the difference is night and day. It strengthens our sales chain by having a live person. And we’re on-call 24/7 for our clients. When their email is down, to them that’s a life and death situation. I want them to be able to find me no matter what. For us, QTAS is far more than an answering service; they’re a business partner that understands the full depth of our needs.
Paul R. Adams, PresidentNextEon Com
QTAS works very closely with our operations staff to understand the business we are in and how it has it has changed over the years. Because of this relationship, we’ve been able to add additional call answering services throughout our contract. QTAS provides us with a value-added answering service. They don’t merely answer the phone and pass the message along to us, but they also provide guidance and feedback to our callers, which aids in our customer satisfaction.
Wayne DumasA VeriSign Company
Premier Property Solutions, LLC ~ The team at QTAS provides after hours service to PPS, responding to emergency calls from our residents and taking the appropriate action not only based upon our customized call Scripts, but converses with our residents professionally and courteous at all The team at QTAS helps triage problems and gets our clients connected with our managers quickly and efficiently. QTAS is more than an answering service. They are part of our communication network and keeps us…
Patrick ColbertPremier Property Solutions, LLC
We utilize QTAS for our On-Call (after hours) service. This group has a wonderful staff to work with. Our calls are answered promptly and quickly distributed to our on-call staff member and we get accurate daily reports of all calls and events. With the assistance of our sales rep, Susan R, we have set up “Language Line” to help interpret calls for our non-English speaking tenants! Susan was able to walk us through the entire process and cross train our team at QTAS so that we can provide qu…
Deborah WintersonAlgonquin HeightsPlymouth MA
“We have been using QTAS for almost 10 years now and would not trust our phone lines to anyone else. As a seasonal business, our phones go from being very slow in the winter to insanely busy in the spring and summer. The great people at QTAS have helped us to manage this problem and have helped us to better serve our customers. They use great technology to make sure we never miss a call and that all of the information is quickly forwarded to us. Just like our company, QTAS is a family owne…
Thomas NortonLawn Doctor of the South Shore
QTAS has been fantastic with both our customers and our staff! All of the QTAS representatives are always very professional, friendly and courteous to our customers and our messages are delivered to our staff promptly. It’s a reassuring feeling knowing QTAS is answering our calls. Our customers are treated by QTAS with the same care as our company would treat our customers.
Shawn ViglasHohmann & Co., Inc.
To man something 24 hours a day is not cost-effective for us, and QTAS is already there. The managers there are excellent; they hire good people; they’re all trained; and they always get our orders over to us the next morning.
Ron SylvesterNational Sales Manager
We’ve used Qtas for years to handle our phone answering service needs. We will not be switching! Despite our unusual business model, Qtas has done an incredible job of adapting and maintaining the highest level of customer service. Whenever we have an issue or need to make changes, we review it with our Account Manager, Lisa, who is incredibly helpful and right on top of things. Sometimes before us! I would highly recommend Qtas to any small business looking for great rapport, consist…
Chad R. LangleyTeststripz, LLC.Reading, MA
We have utilized the services of QTAS for eight years making certain our customers can contact us 24/7 365 days a year. Courteous and reliable staff answers the phone representing them as our organization so that our customers are sure their call will be handled quickly and efficiently. Being in the electric utility business we can receive calls all hours of the day or night with customers in distress and to know the staff person on the other end of the phone will handle the call quickly with de…
Braintree Electric Light Department
We literally get calls day and night from prospective patients. QTAS has done a very nice job of representing our company in a service oriented way. I think they’ve done a wonderful job.
Glenn Coulter, CEO